Paper
Occupational Health Problems of Call Center Workers in India: A Cross Sectional Study Focusing on Gender Differences
- Authors:
- Arun Vijay Subbarayalu
- Abstract
- PURPOSE: This research paper is designed to outline and document the most critical Occupational Health Problems of Call Centre Workers in India. A Cross Sectional Study design was adopted to capture the prevalence of Occupational Health Problems consisting of Physical, Mental and Psychosocial health issues with specific reference to both the Genders. METHODS: Call Centre Workers (N=180) of both genders belonging to selected Information Technology Enabled Service Industries (ITeS) located at three metropolitan Cities in India formed the population of this study. 60 Samples from each Industry had been selected using a criterion sampling methods. A self-designed pre-tested Questionnaire tool was used to capture the prevalence of self-reported Health complaints among the Call Centre Workers. A Simple percentage technique was adopted to document the proportion of Workers having Occupational Health problems and the Z tests for two proportions were utilized to test the significance between Men and Women Call Centre Workers with respect to its Occurrence. RESULTS: 58% of Call Centre Workers reported that they had experienced some form of Work-related Musculoskeletal Health (WRMSHs) Problems in the preceding 12 months. Low back Pain is the more prominent WRMSHs among Call Centre Workers in which 40% of them were reported to have that problem; Neck Pain (24%) is the next most frequently reported musculoskeletal health Problem. Besides Musculoskeletal Health problems, a significant proportion of Workers reported to have Eye, Ear and Throat related problems. Moreover, the Psychosocial and Mental Health problems were also noted among the Call Center Workers. This study demonstrated a significant difference between the Men and Women Call Centre Workers with respect to the Occurrence of Selected Occupational Health problems. CONCLUSION: This Study concluded that the Occupational Health Problems in the form of Physical, Mental and Psychosocial Health Problems are widely reported among the Call Centre Workers and an appropriate prevention strategy needs to be carried out in order to enable them to work effectively.
- Keywords
- Occupational Health Problems; Call Center Workers; Information Technology Enabled Service Industries; India.
- StartPage
- 63
- EndPage
- 70
- Doi